Clinic Returns Policy

RETURNS POLICY

All sales are final. We only exchange goods if they are defective or damaged.  In circumstances where you consider a product defective or damaged, please contact us at the clinic within 48 hours of receipt of order with details of the products and defect/damage.  All items must be returned in the original packaging.

All Prescription Veterinary Diet Products are 100% Guaranteed by our partner food companies and can only be returned for the following reasons:
Palatability - Pet will not eat or does not like the taste of the food.
Quality - If there is a problem with quality of the product.
Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns and/or exchange can be directed to the clinic.